Validity of the order
Payment and Delivery
Delay in delivery
Receipt of order
The initial audit
An anomaly or theft
A delivery error
General terms of return
A complete return of the order
Error case of non-compliance
Repayment of control
Right of withdrawal
Terms of payment
Information and Freedom
Law - Litigation
F & S, registered with the RCS Paris 797 984 226, chose PRESTASHOP solution, integrated by the Alma Web agency to manage the official dealer website offering the sale of most of its products to non-professional buyers. This site is accessible via the internet at the following address: "http://furshouse.com".
F & S is engaged in the sale of ready-to-wear products and accessories. These conditions only apply to users who are natural persons.
The fact that the customer ordering on the site implies membership and full acceptance of the Terms and Conditions.
The conditions of sale are available at any time on the website.
Article 1 - Definitions
1.1. - "User" means any user who surfs, becomes aware, orders and / or buys a product offered on the site.
1.2. - "Product" means any product offered on the site.
1.3. - "Site" means the infrastructure developed by the Seller as used on the Internet computer formats including data of different types, including text, sound, still or moving images, videos, databases, intended to be consulted by the user to know his products and services.
1.4. - "Internet" means different networks of servers located in various places around the world, connected together using communication networks, and communicating using a specific protocol known as TCP / IP name.
Article 2. - Product Orders
The user has the option to place an order online from the online catalog on this Web site.
The order can be registered on the site if the user has clearly identified by entering his email address and password, which are strictly personal.
Any order implies acceptance of prices and descriptions of products available for sale.
Any dispute on this point will occur in the context of a possible exchange and guarantees mentioned below.
Seller agrees to fulfill orders received on the website only within the limits of available stocks of products. In the absence of product availability, the Seller undertakes to inform the user.
Article 3. - Validity of the order
All Site User not hold a customer account must register in order to validate his order.
Accepted payment methods are:
- Credit card
- Bank transfer
In all cases, the provision of online credit card number, bank account or PayPal account for transfers and the final validation of the order shall be evidence of the entirety of said order in accordance with the law of 13 March 2000 and will be worth payment of amounts incurred by the command.
This confirmation signature and express acceptance of all operations at the site.
However, in case of fraudulent use of his credit card, the customer is required, upon the finding of such use, contact customer service.
The records stored in computer systems of the Seller within reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
It is expressly agreed that, absent manifest error on the part of the Seller, the data stored in the Seller's information system have probative value as to orders placed by the User. Data on computer or electronic evidence is valid and as such, are admissible under the same conditions and with the same value as any document created, received or kept in writing.
The filing of purchase orders and invoices is made on a reliable and sustainable manner to correspond to a faithful and durable copy pursuant to section 1348 of the Civil Code.
Article 4. - Delivery
Orders can be delivered all around the world.
The user has the choice to be delivered either with Colissimo or with Chronopost at home.
Furshouse is committed to make deliveries of items ordered as soon as possible.
To monitor the current command, the user can view it online order tracking on the Post's website.
4.1 -Delivery prices
Delivery prices are calculated according to the order. This table sums up all possibilities :
24h to 48h
Free from 99€
24h to 48h
Free from 599€
|European Union (1)|
Free from 199€
48h to 72h
Free from 999€
24h to 48h
|Eastern Europe (2)|
Free from 299€
48h to 96h
Free from 1299€
24h to 72h
Africa excluding Maghreb
Free from 399€
2 to 9 days
Free from 1699€
24h to 48h
|DOM - TOM 1 (4)||X||13,50€|
Free from 299€
5 to 7 days
Free from 1499€
48h to 72h
|DOM - TOM 2 (5)||X||16,50€|
Free from 299€
5 to 7 days
Free from 1899€
48h to 72h
(1) European Union : Deutchland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Lithuania, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden..
(2) Eastern Europe: countries in Eastern Europe outside the EU and Russia
(3) Maghreb : Algeria, Morocco, Tunisia
(4) Dom - Tom 1 : Guadeloupe, Martinique, Mayotte, Réunion, French Guiana, Saint Pierre and Miquelon, St. Martin, St. Barthelemy
(5) Dom - Tom 2 : French Polynesia, New Caledonia, Wallis and Futuna and the French Southern and Antarctic Lands (TAAF)
4.2 - Late delivery
In case of late delivery by post within eight days of the shipping date indicated in the email "followed - shipping notice", we suggest you check with your post office if the package is not pending, and if so, we invite you to report the delay in contacting our customer service by email.
We then contact the Post to an investigation.
The Post investigation may take up to 21 days after its opening date. If during this period, the product is found, it will be forwarded as soon as possible to your home. If however the product is still not located at the end of the 21 days, the Post Office will consider the parcel as lost.
At the end of the survey to loss, we will send you a replacement product (reference at our expense). If the ordered products were to become unavailable, you may obtain a refund of the products concerned by the loss declaration confirmed the carrier.
It is recalled that no refund or return of the product can be made before the close of the investigation.
Article 5. - Receipt of the order
The recipient's responsibility or agent:
If you entrust the receipt of the product to a third party (guardian of your building, hostess homepage on the workplace, ...) it receives the package on your behalf and for your account.
He is responsible in this respect, so you must ask him to be vigilant about monitoring the safe way and remind him d'apporter the thing received the same care were it personally recipient.
We ask you to be vigilant when receiving your order about his checking and finding of an anomaly:
5.1 - The initial audit
We invite you to check (or have it checked by the agent who receives) the apparent condition of the goods with the delivery person. Whatever the carrier and in the presence Due apparent anomaly (damage, missing product compared to the delivery order, damaged package, broken products, etc ...), you must:
- Unpack the package in the presence of the deliveryman.
- Enter handwritten reserves by signing the next factor. The reservations made by the recipient upon delivery are evidence of the existence and importance of the damage. Be sure to be accurate and complete in their essays (the mere mention "subject to unpacking" is considered too general and imprecise).
- Inform us by mail: email@example.com
To report any problems to the reception, it is essential that you keep the items in the state in which they were delivered to you (packaging (s) and package (s) included).
5.2 - An anomaly or theft:
Delivery by the Post if the package arrives open and / or damaged (especially with the presence of yellow tape "La Poste") you can either accept or reject it.
If you or your attorney decide ACCEPT the goods, you have to be careful:
- Register of handwritten reserves on the anomaly, and
- Complete a parallel "irregularities" as stated in the regulations of the Post. This form must be sent to us so that we can investigate and initiate proceedings for compensation, if any.
If you or your representative prefer to refuse the goods, in addition to "handwritten reserves" to issue, you should ask the carrier that the package is returned to us, accompanied by a "spoliation".
Preventively, we recommend that you keep a copy of this form.
5.3 - Error of delivery:
Recipient error. In case you receive a delivery is not for you, please keep the package in good condition and immediately inform our customer service by mail at the following address: firstname.lastname@example.org
Products delivered non-conforming to the command. In case of non-conforming product, you can make your complaints to our customer service.
You will be asked to describe precisely the reasons for non-compliance.
As part of the regulations on distance selling, you have a legal right of withdrawal of 7 days of receipt of the package to report your withdrawal, and 7 days to return the product.
Article 6 - General Terms return
6.1 - A complete return of the command:
Upon return, we recommend that you over-pack the original packaging of your products, because we can not take that products returned in their entirety, with their original packaging. The set must be intact and in good condition.
You must accompany your return a copy of the invoice.
The refund or exchange assume that you have not worn the product that you have not damaged the product, or you do not have returned incomplete.
Whether to change the size of the product, the costs of returning to the station are the responsibility of Furshouse.
If the product must be exchanged or returned with request for reimbursement, the cost of return at the post office is at the customer's expense.
6.2 - Repayment of command:
Just give us a request by email to customer service within 7 days of receipt of your package.
The item will be returned to your load Headquarters:
F & S
19 Boulevard de Beauséjour
After receipt of the goods, the refund of the product will be made to your account via the credit card used to order. Refund will be made within 24 hours after receipt of your package, and you will see such refund to your account within the week.
6.3 - Right of withdrawal:
The Internet has a statutory period of 7 days to prevent Furshouse back of his order. When Furshouse is notified of the return of the order, the Internet user has a statutory period of 7 days to return the unused products do not suit him in their undamaged original packaging. This period starts from the date of receipt of goods by the Internet. Upon exercise of the right of withdrawal, the Internet user will have the option of requesting either a refund of his order, or exchange the product.
Article 7 - Payment
Prices are quoted in euros all taxes included. They take into account the VAT applicable on the date of the order.
Any change in the VAT rate will be reflected in product prices. Prices can only be changed once the customer order placed. Similarly, if one or more taxes or contributions, in particular environmental were to be created or modified, up as down, this change will be reflected in the sale price of the articles present on the Seller's website. Prices for items ordered on the site and date of the order in question are authentic.
The User can only pay for purchases online ordering by credit card (Carte Bleue, Visa, Mastercard) or Paypal or bank transfer.
Article 8 - Guarantees
All items can be exchanged or refunded. The exchange request by the customer must be made within 7 days from the date of receipt.
If the new order is of a higher amount, we will refund the User who will place a new order. If the amount of the exchange is less than the original amount, the user will receive upon receipt of the request for a refund of the difference.
In all cases, any request for exchange or refund must be made by mail to the customer service.
All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided by Article 1641 of the Civil Code.
Article 9 - Confidentiality
The Seller implements all means to ensure the confidentiality and security of data transmitted over the web. As such, the website uses secure modules Sherlock's payment and PayPal, as well as SiteLock module.
Article 10 - Liability
F & S for all the order taking steps as well as the steps after concluding the contract (transport of goods, for example) an obligation of result.
F & S undertakes to describe with great accuracy the products sold on its site.
In all cases, the responsibility for F & S could not be committed if the breach of its obligations would be due to an unforeseeable and insurmountable third contract is a case of force majeure as defined by case law French.
Similarly, the responsibility for F & S can not be held liable for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or presence of computer viruses.
Article 11 - Force majeure
The responsibility of either party shall be sought if the contract is delayed or prevented due to force majeure or acts of God, because of the other party or a third party or external causes such as social conflict intervention of civil or military authorities, natural disasters, fire, water damage, interruption of the telecommunications network or the power grid.
Article 12. - Intellectual Property
All elements of the F & S site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.
They are the exclusive property F & S. The User who has a personal Internet site and wishes to place, for personal use on his site a direct link to the Seller of the site must request the prior written consent to the Seller.
In all cases, any unauthorized link must be removed on request from F & S.
Article 13. - Computing and Freedom
Under the law 78-17 of 6 January 1978, he was reminded that personal data requested from the Customer is required to process the order and are intended for internal use. This personal data will not be disclosed to third parties, SEPIA partners. The customer therefore has a right to access, modify, rectify and opposition with respect to information concerning them, as provided by law and regulations.
Article 14. - Law - Litigation
This contract is governed by French law. All disputes arising from this contract could give rise concerning its validity, interpretation, performance, termination, their consequences and their consequences will be submitted to the competent courts in common law conditions.
The Terms and Conditions have been updated on 01/29/2015.
This edition supersedes all previous versions.