General rules for exchanges and refunds

7 days to let us know.
7 days to return your parcel.



7 days to
inform us :


Upon receipt of your package (information followed by LaPoste), you must make your return request within 7 working days.
To contact us, simply send an email to the email address clients@furshouse.com.

7 days to return your order :


After your return request, you must return the package to us within 7 working days at:
Furshouse
19 Boulevard de Beauséjour
75016 Paris
France


Return of the parcel :


The return of your package implies that the product has no damage or was already worn.


Exchanges :


For exchanges
(size or article) or refunds in the form of vouchers, the shipping costs are the responsibility of Furshouse, which will send you a prepaid return form to print and stick on the package.


Refunds :


For refunds
from your bank account or PayPal account, returned shipping charges are paid by the customer.

Once the parcel received, we will send you an acknowledgment by email and we will refund.
The refund is made within 3 working days to your bank account or your Paypal account.


Do not hesitate to contact us for further information.